SmallBizGenius Analysis
Zno (zno.com) receives mixed reviews, with many customers praising the quality and value of their photo products, particularly albums and posters, while others report issues with customer service, print quality consistency, and website usability.
Category Breakdown
Scores based on analysis of 96 recent reviews
Product Quality
6.0/10Reviews on product quality are mixed. Many customers praise the quality, especially for the price, while others report issues with blurry images, color inaccuracies, and misalignment. Some professional photographers found the quality inferior to other professional printers. "The albums are beautiful and excellent quality!! Definitely recommend."
30 reviews mention thisCustomer Service
4.0/10Customer service is a major point of concern, with many reviewers describing it as unhelpful, unprofessional, and difficult to reach. Some reviewers specifically mention negative experiences with a customer service representative named Evelyn. "Horribly abysmal customer service. My best advice is to look elsewhere to fine an album company that appreciates your business."
25 reviews mention thisShipping & Delivery
6.5/10Shipping experiences vary, with some customers praising the fast delivery, especially for international orders, while others report delays and lost packages. The fact that products are often shipped from China is a common complaint. "Very fast shipping. I got my order within 7 days during holiday season which is very impressive."
15 reviews mention thisWebsite Experience
5.5/10Several reviewers mention issues with the website's usability, including slow loading times, errors during the ordering process, and discrepancies between the preview and the final product. "Terribly slow website! Stay away if you don't have 5 hours to wait for each page to load."
8 reviews mention thisPricing & Value
8.0/10Many reviewers highlight the competitive pricing and good value for money, especially when combined with sales and promotions. The 'Little Black Books' are frequently mentioned as a particularly affordable option. "The quality is amazing for the cost !!! Highly recommend !!"
12 reviews mention thisSubscription Billing
3.0/10A few reviewers report issues with unauthorized or continued billing after attempting to cancel their subscriptions. "Nothing but thieves & liars: I was a Pro Maker member for many years but decided to cancel at the start of COVID. I contacted Zno with my request to cancel however they continued to take payments from my credit card without me realising."
3 reviews mention thisPros & Cons
What Customers Love
"Their prices are very good for the quality and they always have sales of up to 40% off, which makes it an even better deal."
"I realy like photobook I made. Good quality! 5 stars. Thank you!"
"Very fast shipping. I got my order within 7 days during holiday season which is very impressive."
"Zno's is the one stop shop for photo gifts."
"Easy to use website. Great products. The photobooks I got looks exactly like how I designed it/what I was hoping for."
Common Complaints
"I ordered my wedding album through ZNO, Uploaded high resolution - top quality photos, and I received a totally different album - with low quality blurry and off color photos."
"Horrible Costumer service: We've ordered from them in the past and the products were great. But, we recently placed a rather expensive order that was lost in the mail. We called asking for help as it was a family gift and personal item but the customer support representative "Evelyn" was absolutely horrible."
"I can't rate the quality of my order (a photo book), because it never arrived and I'm not even sure it was actually ever shipped."
"Terribly slow website! Stay away if you don't have 5 hours to wait for each page to load."
"Impossible to cancel subscription"
Common Questions About Zno
Answers derived from customer review patterns
Is zno legit and trustworthy?
Zno is a legitimate company offering photo printing services, but reviews suggest mixed experiences. While many customers praise the quality and value of their products, there are recurring complaints about inconsistent print quality and poor customer service. Some reviewers have also reported issues with billing and subscription cancellations. It's important to weigh the potential cost savings against the risk of encountering these problems before placing an order.
Based on 45 reviewsDoes zno have good customer service?
Customer service is a significant concern for many Zno customers. Numerous reviewers report negative experiences, describing representatives as unhelpful, rude, and difficult to reach. Some customers have struggled to resolve issues with their orders or obtain refunds. While some reviewers mention positive interactions, the overall sentiment suggests that Zno's customer service is unreliable and may not adequately address customer concerns.
Based on 25 reviewsIs zno worth it for small business?
For small businesses, Zno presents a mixed bag. The affordable pricing and wide range of products can be attractive, but the inconsistent print quality and unreliable customer service pose risks. Small businesses that require consistently high-quality prints and responsive support may want to consider alternative options. However, if cost is a primary concern and the business is willing to accept some variability in quality, Zno could be a viable option.
Based on 15 reviewsWhat is zno's shipping like?
Shipping experiences with Zno vary. Some customers report fast delivery, even for international orders, while others have experienced delays and lost packages. A common complaint is that products are often printed and shipped from China, which can contribute to longer delivery times. Customers should factor in potential shipping delays when placing orders, especially if they have deadlines to meet.
Based on 15 reviewsWhat is the print quality like on zno?
Print quality on Zno is inconsistent, according to customer reviews. While some customers are pleased with the sharpness, color accuracy, and overall quality of their prints, others report issues with blurry images, color inaccuracies, and misalignment. Some professional photographers have found the quality to be inferior to other professional printing services. It's important to carefully review the product previews and understand that the final product may not always match expectations.
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